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Privacy - What we do--and don't do--with the information that we get from you

As of February 1, 2010

This is a website of Sustainable Connections. We can be reached at:

1701 Ellis St #221

Bellingham, WA 98225


Phone: (360) 647-7093


The following describes the policies and practices of Sustainable Connections with regard to the collection and use of personal information from users of, subscribers to our various email news products, and donors. Throughout this page, the terms “we,” “us,” and “our” are meant to include Sustainable Connections staff, contractors, and volunteers. Our website is hosted by groundwire.

We have the utmost respect for your privacy and will not trade, sell or exchange your personal information with anyone. We only share your information with third parties we have contracted with to provide you services on our behalf, as described below under “With whom we share the information.”

When it comes to collection and use of personal information, our guiding questions are:

  • “Will having this information help us better serve this individual/business?”
  • “Do we have permission to use the information in this way?”
  • “Is this use of the information required in order to fulfill the expectations of the individual/business?”


Information we collect about you


In order to become a business member of Sustainable Connections with the ability to edit your online member profile, you need to register with our site. During registration, you must supply us with your email address (which is your unique user name), name, password and general information about your business. You may update and change this information by going to Manage Profile.

E-Mail Newsletters

In order to subscribe to any of our e-newsletters you need to supply us with basic contact information (your name, e-mail address and areas of interest). This information is maintained in a secure database.

Browsing the site

When you visit our website, we collect information about your session (e.g. session length, pages visited, files downloaded) based on the IP address of your computer. Our website uses cookies to facilitate this tracking. For an excellent description of cookies and how they work see Wikipedia on cookies.

This information is stored in log files maintained by our website host. Log data is used in aggregate to analyze how people use our website.


When you donate to Sustainable Connections, whether online, by mail, or on the phone, we ask for your name, address, email address, phone number, and payment method. If you pay by credit card, we keep a record of the transaction, but do not store your credit card number on our website. We also maintain pertinent information about you and your gifts in a secure database, including but not limited to gift amounts, dates, payment types, and any special gift terms or conditions.

Forwarding an item to a friend

Throughout our websites and email newsletters, we offer the option for you to forward items to a friend. In this process we use an online form collect your name, email address, an optional comment from you, and the email address of your friend. This information is used to deliver the item to your friend, but is not stored by us; the email address(es) that you provide to use this feature will only be used to send the requested item.

Participating in a survey, contest, or special offer

Several times a year, Sustainable Connections hosts optional surveys, contests, and special offers, each of which may ask you for additional information about your experience, opinion, or demographics. This information is maintained on a secure server accessible only by staff.

How we use the information

Email addresses

If you are subscribed to any one of our e-newsletters, we will use information you’ve provided to deliver and tailor them for you. We may also send you by email occasional invitations to surveys, appeals for funds, and administrative or other notices regarding the website, its contents, and your registration.

Donors who supply their email address may also receive occasional updates and appeals for funds via email, independent of any e-newsletter subscriptions, with the option to opt-out at any time.

When you submit questions or comments to a Sustainable Connections staff member by email (via a link on the website, e.g.), we will use your e-mail address to respond directly to you.

Except as explained in this policy, Sustainable Connections does not send unsolicited e-mail.

Other individual information

If you supply us with your postal address you may receive periodic mailings from us with information on services, fundraising, or upcoming events.

If you make a donation to Sustainable Connections, we will use the information you provide to deliver notes of thanks, tax receipts, and your benefits of membership, including invitations to special events.

If your participation in a contest, survey, or special offer entitles you to a prize or other gift of thanks, we will use information you provided to us to fulfill your prize. Some survey information may be maintained with your profile so we can tailor the presentation of our work to you.

With whom we share the information

We may share aggregate information about our audience (e.g. demographics, interests, website usage) with donors, partners, website users or other interested parties. Please note that this is not personal information, only general summaries of the activities and interests of our audience.

Third party service providers

We will not share individually-identifying personal information about you with third parties without your permission, with the exception of service providers or other organizations we contract with to fulfill services on our behalf (e.g. delivering email or mail, executing credit card transactions), or under the circumstances described in Compliance with Legal Requirements below.

Compliance with Legal Requirements

We may disclose personal information if we are required to by law, or we believe that such action is necessary to (a) comply with the law or with legal process, (b) protect and defend our rights and property, (c) protect against misuse or unauthorized use of or Sustainable Connections’s work, or (d) protect the personal safety or property of our users or the public. As such, if you attempt to pose as someone else, we may disclose information about you or your actions as part of an investigation into any harm done by your actions.


When we transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure outside vendor’s server. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to protect the information we collect online.

How you can manage the use of your information

Sustainable Connections maintains other information, especially about members, that is not accessible on the website. Upon request we will provide you with access to information that we maintain about you, including financial information (e.g., credit card account information), transaction information (e.g., dates on which customers or donors made purchases or donations, amounts, and types of purchases), or contact information (e.g., name, address, phone number). If you need this information corrected or updated, please call, email, or write us at the contacts provided above.

If you wish to have no email contact, phone contact, or mailings from Sustainable Connections, please call, email, or write us at the contacts provided above. We will process the request within 10 business days of receiving notice. We reserve the right to contact you for customer service purposes regarding any transactions you initiate with Sustainable Connections.

If you feel that this site is not following its stated privacy policy, you may contact us at the above addresses or phone number, the DMA's Committee on Ethical Business Practices at, state or local chapters of the Better Business Bureau, the state or local consumer protection office, or the Federal Trade Commission by phone at (202) FTC-HELP ((202) 382-4357) or electronically at


Sustainable Connections is not responsible for the content or the privacy policies of websites to which it links.

From time to time, we may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. If you are concerned about how your information is used, you should check back at our website periodically.


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