A course on communication and conflict resolution skills applicable to home, community, and work.

Tuesday, February 13 & Wednesday, February 21

Learning objectives:
• Listen actively and assert your needs
• Understand your response to conflict
• Communicate effectively in high-stress situations

“The course offered a wealth of information and ideas that will empower anyone to respond to conflict less emotionally and more objectively, and to resolve conflict effectively.” – 2016 Participant

Cost: $95
To register call 360.676.0122 or email wdrc@whatcomdrc.org

More Info: https://www.whatcomdrc.org/understanding-conflict-workshop/

Instructor:
Mary Dumas-President Dumas & Associates, is an independent dispute resolution professional and has served urban and rural communities in the US & Canada for more than 20 yrs. She is a certified mediator and trainer with WA State dispute resolution centers and court programs in Whatcom and Skagit Counties and guest lecturer for the University of Washington’s Program on the Environment, Western Washington University’s Huxley College of the Environment and Leadership Advantage Program. She maintains membership in the Association for Conflict Resolution, Environment & Public Policy Section and adheres to the ACR model standards of conduct for mediators and ethical guidance for EPP members.